FAQs - https://www3.gotomeeting.com/w/join_gotowebinarFAQ.tmpl 

A: Getting started is easy. When you receive a Webinar email invitation, click the registration link and register for the Webinar. You can then join the Webinar at the scheduled time by clicking the “Join a Webinar” button or link in your confirmation email, which will be automatically sent to you after registering.

Alternatively, you may be invited to a Webinar that is already in session. To join, just follow the instructions provided by the organizer.

A: You do not need to have a GoToWebinar account to register for and join a Webinar organized by a GoToWebinar customer. You also do not need to pre-install any software prior to joining the Webinar. You participate as a guest of the Webinar organizer, at no cost to you.

A: To attend a Webinar on a PC, the following is required:

• Internet Explorer® 7.0 or newer, Mozilla® Firefox® 3.0 or newer or Google™ Chrome™ 5.0 or newer (JavaScript™ and Java™ enabled)
• Windows® 7, Vista, XP or 2003 Server
• Cable modem, DSL, or better Internet connection
• Minimum of Pentium® class 1GHz CPU with 512 MB of RAM (recommended) (2 GB of RAM for Windows® Vista)

A: Yes, Mac® users can attend Webinars.
System requirements:

• Safari™ 3.0 or newer, Firefox® 3.0 or newer or Google™ Chrome™ 5.0 or newer (JavaScript™ and Java™ enabled)
• Mac OS® X 10.4.11 – Tiger® or newer
• PowerPC G4/G5 or Intel processor (512 MB of RAM or better recommended)
• Cable modem, DSL, or better Internet connection

A: Yes. On the top of the Attendee Control Panel, click the View Menu button and select the Full Screen option. Or, on the Attendee Grab Tab on the side of the control panel you can click the View button to toggle between Full Screen and Window viewing. For an illustrated explanation, consult User Help..

A: If your personal firewall (ZoneAlarm®, Norton Personal Firewall™, etc.) is blocking GoToWebinar, you just need to select your firewall's option to allow GoToWebinar to access the Internet.

1. Select the check box to Remember the answer each time I use this program.
2. Click Yes to enable GoToWebinar to access the Internet.

If you do not have a personal firewall but are in a "Business Environment," you may have a hardware firewall. Please provide the document found at www.citrixonline.com/iprange to your IT department so that they may allow GoToWebinar to connect.

If a connection still cannot be established, please call our Customer Care team toll-free at 1 800 263 6317 or direct dial +1 805 617 7000. Or, email This e-mail address is being protected from spambots. You need JavaScript enabled to view it to request assistance.